Privacy Policy

In this Privacy Policy, terms “we”, “our”, “us” means Start Talking Speech Pathology (ABN 80 818 030 514). At Start Talking we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose and protect the information you provide to us. We are bound by the Australian Privacy Principles contained in the Privacy Act.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable.

Information We Collect

We may collect the following types of information:

  • name, age or date of birth and other identifying information

  • mailing or street address

  • email address

  • telephone number and other contact details

  • Medicare and health fund details (including Medicare numbers and health fund insurers and the extent of their coverage)

  • developmental, medical, ethnic, language, cultural and social histories (including medications, diagnoses, surgeries and allergies)

  • disabilities and impairments

  • credit card information

  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information

  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries

  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information

  • information you provide to us through customer surveys; or

  • any other personal information that may be required in order to facilitate your dealings with us.

How We Collect Information

  • Directly from you (in person, by phone, email, or via forms)

  • From other professionals (with your consent)

  • Through our website contact forms.

How We Use Your Information

  • To provide speech pathology services and support your child’s communication needs

  • To communicate with you about appointments, reports, and therapy plans

  • For billing and administration

  • To comply with legal and professional obligations.

Disclosure of Information

We will not share your information without your consent, except when:

  • Required to comply with our legal obligations

  • To protect a child’s safety or wellbeing.

Storage and Security

  • Records are stored securely (electronically and/or in hard copy).

  • Access is restricted to authorised team members only.

  • We take reasonable steps to protect data from misuse, loss, or unauthorised access.

Access and Correction

  • You may request access to your personal information.

  • You may ask us to correct information that is inaccurate or outdated.

Website and Cookies

  • Our website may collect basic visitor data (e.g. analytics, cookies).

  • We do not share this information with third parties for marketing purposes. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.